eLearning or Virtual Technology Issues: If you are having an issue with a CG-issued device, please complete the Ticket at this link.
Assignment, course/module, log-in, Canvas instruction issues: If you need to obtain your child's Center Grove log in credentials, Canvas instructions, or have issues with your child's assignment links, courses, or modules, please reach out to their teacher (CG Teacher Directory).
Password Change Request: If you need to change your password remotely, please follow this link: Update Password. However, if you've forgotten your password and need it reset, please contact the Help Desk instead.
The CGCSC Help Desk provides an effective means to answer questions and to resolve technical issues by funneling all issues through a central point of contact. This enables effective communication and the ability to document all actions taken. This process allows a means of tracing and providing real-time status of each activity and to generate reports on overall customer service. The CGCSC Help Desk provides assistance with district supported software applications, peripherals, login identification, passwords, hardware repair, and general information regarding technical support.
Center Grove Community School Corporation's Department of Technology provides two levels of service.
Help Desk office hours are from 7:30am to 4:00pm, Monday through Friday (Summer Hours are from 7:00am to 5:00pm, Monday through Thursday) and can be reached at:
CGCSC Help Desk works to resolve all technology related issues. If calls cannot be resolved at Level 1, they are referred to Level 2. All requests for technical support must receive a Help Desk ticket number. This can be accomplished by calling the Help Desk or submitting an online work order.
Users should submit a work order ticket for all incidences. CGCSC utilizes SchoolDude for submitting and monitor all incidences district-wide.
Level 1: Help Desk Services
It is appropriate to contact the help desk for issues in need of immediate resolution as well as other issues indicated below:
- Need assistance opening a trouble ticket in online ticketing software
- Network outage
- “Mission critical” equipment is down
- Cannot login to a specific application
Level 2: On-Site Services
Support Technicians and/or Technology Assistants provide on-site technology trouble-shooting of hardware and software related issues.
These services include:
- Assist in the installation of new equipment
- Assist in technology trainings
- Provide technical assistance to users
- Diagnose and fix software problems
- Diagnose and repair hardware issues
- Diagnose and resolve connectivity issues